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Terms and Conditions – Trains and Rails

Introduction

Welcome to Trains and Rails! These Terms and Conditions govern your use of our website https://trainsandrails.com/ and the services we provide, including the sale of discounted Amtrak train tickets and private train tours across the United States. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any bookings or purchases.

Booking and Payments

Reservations

  • Availability: All bookings are subject to availability. We strive to provide accurate information regarding seat availability and tour capacities; however, we cannot guarantee that your preferred seats or tours will be available at the time of booking.
  • Confirmation: Upon completing a booking, you will receive an email confirmation containing your reservation details. Please review this information carefully and notify us immediately if any discrepancies are found.

Payments

  • Accepted Methods: We accept various payment methods, including major credit/debit cards, PayPal, and other secure online payment systems. All payments must be made in full at the time of booking.
  • Currency: All transactions are processed in United States Dollars (USD).
  • Security: We utilize industry-standard encryption and secure servers to protect your payment information. Your payment details are never stored on our servers.

Cancellation and Refund Policy

General Cancellation Policy

We understand that plans can change. Below is our policy regarding cancellations and refunds for both Amtrak train tickets and private train tours:

Amtrak Train Tickets

  • Cancellation Window:

    • Full Refund: Cancellations made at least 7 days prior to the departure date are eligible for a full refund.
    • Partial Refund: Cancellations made between 3 to 6 days before departure will receive a 50% refund of the ticket price.
    • No Refund: Cancellations made less than 3 days before departure are not eligible for a refund.

  • Procedure:

    • To cancel your Amtrak train ticket, please contact our customer support team at +1-888-654-4048 or email us at [email protected]. Provide your booking reference number and relevant details to initiate the cancellation process.

  • Processing Time:

    • Refunds will be processed within 7-10 business days from the date of cancellation. The refund will be issued using the same payment method used for the original booking.
Private Train Tours

  • Cancellation Window:

    • Full Refund: Cancellations made at least 30 days prior to the tour start date are eligible for a full refund.
    • Partial Refund: Cancellations made between 15 to 29 days before the tour start date will receive a 70% refund of the tour price.
    • No Refund: Cancellations made less than 15 days before the tour start date are not eligible for a refund.

  • Procedure:

    • To cancel your private train tour, please contact our customer support team at +1-888-654-4048 or email us at [email protected]. Provide your booking reference number and relevant details to initiate the cancellation process.

  • Processing Time:

    • Refunds will be processed within 10-14 business days from the date of cancellation. The refund will be issued using the same payment method used for the original booking.
Force Majeure

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions, pandemics), we reserve the right to modify, reschedule, or cancel services. In such cases, we will notify you as soon as possible and offer options for rescheduling or refunds according to the nature of the situation.

Non-Refundable Fees

Please note that certain fees, such as service charges or administrative fees, may be non-refundable regardless of the cancellation window. These fees will be clearly outlined during the booking process.

User Responsibilities

  • Accurate Information: You agree to provide accurate, current, and complete information during the booking process. This includes personal details, contact information, and payment information.
  • Compliance with Policies: You agree to comply with all applicable laws, regulations, and these Terms and Conditions when using our services.
  • Travel Documentation: It is your responsibility to ensure that you have all necessary travel documents, including identification, visas, and any other required permits for your journey.

Limitation of Liability

  • Service Availability: While we strive to provide uninterrupted access to our services, we do not guarantee that our website or services will always be available or error-free.
  • Indirect Damages: Trains and Rails shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services, even if we have been advised of the possibility of such damages.
  • Direct Damages: Our total liability for any claims related to our services shall not exceed the amount paid by you for the services in question.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website, with an updated revision date at the top of this page. It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates. Continued use of our services after the posting of changes constitutes your acceptance of the revised Terms and Conditions.

Intellectual Property

  • Content Ownership: All content on the Trains and Rails website, including text, images, logos, and software, is the property of Trains and Rails or its content suppliers and is protected by United States and international copyright laws.
  • Usage Rights: You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. Any unauthorized use of the website’s content is prohibited.

Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Trains and Rails regarding the use of our website and services and supersede all prior agreements, understandings, and representations.

Contact Us

If you have any questions or concerns about these Terms and Conditions or our services, please feel free to reach out to us:

  • Phone: +1-888-654-4048
  • Email: [email protected]
  • Mailing Address:
    Trains and Rails
    19200 Clymer St
    Northridge, CA 91326

© 2024 Created by Trains and Rails