Privacy Policy – Trains and Rails
Introduction
Welcome to Trains and Rails! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://trainsandrails.com/ or use our services. By accessing or using our website, you agree to the terms of this policy.
Information We Collect
We collect various types of information to provide and improve our services to you.
Personal Information
- Contact Details: Name, email address, phone number, and mailing address when you book tickets or tours.
- Payment Information: Credit/debit card details and billing information for processing transactions.
- Account Information: Username and password when you create an account on our website.
Non-Personal Information
- Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, and navigation paths.
- Device Information: Details about the device you use to access our website, including IP address, browser type, and operating system.
- Cookies and Tracking Technologies: Small data files stored on your device to enhance your browsing experience and gather usage statistics.
How We Use Your Information
We use the collected information for various purposes to serve you better:
Providing Services
- Booking and Reservations: Process your ticket and tour bookings, manage your reservations, and communicate with you regarding your trips.
- Customer Support: Respond to your inquiries, provide assistance, and address any issues you may encounter.
Improving Our Services
- Website Enhancement: Analyze usage data to improve website functionality, design, and user experience.
- Personalization: Tailor content and recommendations based on your preferences and past interactions.
Marketing and Communication
- Promotional Offers: Send you updates, newsletters, special offers, and promotional materials related to our services (you can opt-out at any time).
- Surveys and Feedback: Collect your opinions and feedback to enhance our services and customer satisfaction.
Sharing Your Information
We respect your privacy and do not sell your personal information. However, we may share your data in the following circumstances:
With Service Providers
- Third-Party Vendors: Collaborate with trusted partners who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
Legal Requirements
- Compliance: Disclose your information if required by law, regulation, or legal process to protect our rights, safety, or property, or that of our users or others.
Business Transfers
- Merger or Acquisition: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
You have certain rights regarding your personal information. These include:
Access and Correction
- Review Your Data: You can request access to the personal information we hold about you.
- Update Information: Request corrections to any inaccurate or incomplete data.
Data Deletion
- Erase Your Data: Ask us to delete your personal information, subject to certain legal obligations and exceptions.
Opt-Out
- Marketing Communications: Choose to unsubscribe from promotional emails and newsletters at any time through our unsubscribe link or by contacting us directly.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.
International Data Transfers
While we are based in the United States, your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your data to the United States and other countries where our servers are located.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website with an updated revision date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to reach out to us:
- Phone: +1-888-654-4048
- Email: [email protected]
- Mailing Address:
Trains and Rails
19200 Clymer St
Northridge, CA 91326